Order Confirmation
When you place an order on our website, your selected payment method will not be charged immediately. Our team reviews each order carefully to confirm product availability, verify shipping details, and ensure all required information is accurate. Once everything checks out, your payment will be processed.Orders typically take 1-3 business days to process. If you need faster processing, you can choose our expedited service for priority handling, which ensures your order is processed within 24 hours or even the same day in many cases. Throughout the process, our team will keep you updated to ensure peace of mind.
Orders can be canceled as long as they haven’t shipped. However, once an order leaves our warehouse, cancellations are no longer possible. Refusing delivery will be treated as a standard return, and you will be responsible for the original shipping costs, return fees, and a restocking fee. For more information, refer to our Return Policy. Please note, a non-refundable 3% processing fee applies to all canceled orders.
Stock and Availability
At Rugged Truck Gear, we offer a wide selection of aftermarket truck gear, most of which is readily available. If the item you’re looking for is not in stock, we’ll coordinate with the manufacturer to ship it directly to you.We maintain strong relationships with distributors and manufacturers to maximize product availability. If a product is unavailable with both us and the manufacturer, it is likely unavailable elsewhere. For your convenience, we offer backorder options so you can receive the item as soon as it becomes available.
Shipping and Delivery
Once your order ships, we’ll send an email with tracking details and a link to monitor your shipment’s progress. If you don’t receive tracking information within a week of order confirmation, please contact us at support@ruggedtruckgear.com.
Due to the size and weight of our products, especially bumpers, all freight items are shipped via specialized carriers. This ensures they are handled with care, though it may take a little longer to receive tracking details. Even if you don’t receive immediate tracking updates, rest assured your order is in progress and on its way.
Before delivery, our shipping partners will contact you to schedule a convenient delivery date and time. Upon receiving your item, it’s critical to inspect it before signing the delivery receipt:
- If there is visible damage, do not accept delivery or sign the receipt.
- Notify us immediately and provide photos of the damage for documentation.
- By signing the receipt, you release the freight carrier and Rugged Truck Gear from liability for any unreported damage.
Free Shipping Terms and Conditions
We’re proud to offer Free Freight Shipping on all orders! This applies to both residential and commercial addresses. However, in rare cases, additional fees may apply for hard-to-reach locations to ensure timely and secure delivery.
Please note that residential deliveries may incur extra charges for liftgate services to safely unload your package. Freight terminals and commercial locations often provide faster and safer unloading options, reducing the risk of damage and delivery delays.
If your order is shipped to a freight terminal, you’ll be contacted once your items are ready for pickup. Failure to collect your order or refusal to accept delivery without a valid reason will result in shipping, return, and restocking fees being applied.
Let us know in advance if a liftgate is required for delivery—this service is not included in free shipping and may incur an additional cost.
Backorders
For backordered items, delivery times can range from 2 to 12 weeks. We’ll automatically process your order and ship your item as soon as it’s available. If the wait time exceeds 3 weeks, we’ll contact you to confirm whether you’d like to proceed.
Please note, all processing times are estimates and depend on the manufacturer’s timeline. While we strive to provide accurate information, we cannot guarantee exact delivery dates for backorders. Once a backorder is confirmed, it cannot be canceled.